Refund Policy

1.Digital Delivery

pod1click provides digital access through your account. Credit packs and Pro Pass access are delivered electronically once your VietQR / Sepay bank transfer is confirmed by our payment provider.

2.Pro Pass

• Pro Pass is a one-time fixed-duration purchase and does not renew automatically.
• Access starts when payment is confirmed; another purchase extends the existing expiry date.
• Each current Pro Pass includes the bundled credits shown at checkout. If any bundled credits have been spent, the pass is not eligible for a full-price refund.
• Because Pro access is delivered immediately, activated or substantially used pass time is generally not refundable unless required by law.
• If payment is confirmed but Pro access is not applied, contact us and we will fix the entitlement or review a refund.

3.Prepaid Credit Packs

Top-up credit packs are one-time digital purchases. Because credits can be delivered and consumed immediately, refunds are limited.

• Unused credit packs may be reviewed for refund within 7 days of purchase.
• Credits that have been used, consumed, transferred through account activity, or granted as promotional credits (including signup credits) are generally not refundable.
• Credits are not cash, stored value, or a withdrawable balance.

4.Eligible Refund Cases

• Duplicate transfers for the same order.
• A confirmed payment where credits or Pro Pass access were not delivered and we cannot resolve the issue.
• A technical failure that prevented use of a paid feature and cannot be reasonably remedied.
• Automatic credit refunds for failed jobs are handled by our system and are not subject to this policy.

5.Non-Refundable Cases

• Dissatisfaction with AI output quality after credits have been consumed.
• Marketplace rejection, copyright or trademark concerns, or commercial performance of designs generated using the service.
• Account suspension caused by violation of our Terms or Acceptable Use Policy.
• Requests made after substantial use of purchased credits, bundled Pro Pass credits, or Pro Pass benefits.

6.How to Request a Refund

Email us at the address below with your account email, payment date, transfer reference, order ID if available, and a short explanation of the issue.

We may request additional information to verify the purchase. Approved refunds are returned through bank transfer to the same account that paid. Processing times depend on your bank.

7.Chargebacks and Disputes

If you open a payment dispute or chargeback, your account access may be limited while the dispute is reviewed. We may provide payment and delivery records to the payment processor or your bank to resolve the dispute.

8.Contact

Refund requests and questions: